Please take the below into account…
Our commitment to you. Thank you for considering us as your florist, our clients are our most valuable asset and we dedicate ourselves to their total satisfaction. We desire to see every interaction with us to be a pleasant one. A commitment to providing not only the highest quality florals, but to designing and presenting them with expertise, artistry and humility.
Package purchase date. Your package must be purchased at least one month prior to your event date at the Seafair. If you plan on making a purchase with less time we suggest you call us to see if the date is available.
Important comments. Prior to completing payment for your items at check out, a comment box will prompt you to add any relevant comments that we should consider on your event day. If you want your personal flowers to be delivered to your hotel, this is the moment to indicate the time, place and room number. If you have a wedding coordinator we should reach out to, this is the moment to include his or her contact information.
Order Changes. The last day to make a change to an order is 10 days prior to the event date. Any changes after the 10-day period will not be allowed. Changes are made by contacting us directly. 786.712.2866 - orchidsbylupe1@yahoo.com
Immediately after purchase. We will inform the Seafair Miami Yatch’s team of your commitment with us and will coordinate the pertaining logistics for your event decor set-up.
Weather Related Risks. Customer assumes all weather related risks involved in holding an outdoor event. Should damage or incident result from high wind, rain, flooding, extreme cold or heat, or any other factor beyond the florist’s control, Customer shall still be liable for payment in full of all charges. We have taken all the necessary steps to minimize this possibility by limiting our decor selection and items so that they perform better under uncontrollable weather related circumstances.
Customer Responsibility for Rental Items. Once Customer has accepted delivery or taken possession of Rental Items, Customer shall be responsible for any lost, stolen or damaged Rental Items. Customer shall pay Orchids by Lupe the replacement cost for any Rental Items that are not returned as a result of the above stated possibilities.
Cancellation. If you decide to cancel your order between 1-3 months prior to your event a 25% of the total amount will be retained due to the resources spent on planning and gathering materials for your wedding, the remaining 75% will be refunded to you minus any credit card processing fees.
Quality. To insure a high level of quality and product, we reserve the right to make appropriate floral substitutions when necessary. In this case, the integrity of the proposed color scheme will be maintained and the flowers of equivalent value will be used. Due to the nature of organic materials, Orchids By Lupe cannot be held responsible for variations in color or size of flowers.
Decor Items. All vases, containers, linens, arches, lighting, etc. used for your wedding/event belong to Orchids By Lupe unless stated otherwise by your floral representative. You are responsible for returning all rented items to Orchids By Lupe, or leave them at event site for us to pick up. Customers are not allowed to reallocate or re-purpose decor items e.g. ceremony glass vases to the reception area, this is strictly forbidden. The venue is a yatch that is navigating the bay, moving these delicate items without knowledge or experience can be a potential liability for which we will not responsible for.
Change of Venue. If there’s a sudden change of venue please make sure to let us know immediately. If your package requires structuring we will draft a new proposal as needed and only charge for the difference between what was already paid and the new additions.
If your change of venue is beyond our territory (Miami-Dade & Broward Counties) then our cancellation term will come into effect. See Cancellation.
Table linen, if you choose your table linen with us we will include extra napkins to ensure appropriate service throughout.
Set up fee. A fixed rate of $75.00 will be applied to your account for delivery and set up purposes.
What your wedding package includes apart from the wedding decor items:
Delivery to the Seafair and/or delivery of personal and ceremony flowers if ceremony takes place elsewhere.
Set up and clean up.
Color change of flowers. Must be requested separately by contacting us directly.
All packages include votives and candles, candle holders with water use real floating candles. Dry candle holders use LED candles.
Free throw-away bouquet.
Flexibility; you can purchase what you like. If you require something custom-made we can quote it separately.
Free sample after purchase. Requested separately.